At NFLDecor, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process.
1. Returns
Eligibility: You can return any item within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Certain items such as custom or personalized products cannot be returned.
Return Process: To initiate a return, please contact our customer service team at support@nfldecor.com. We will provide you with a return shipping label and instructions for returning your item.
2. Refunds
Refund Eligibility: Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Partial Refunds: In certain situations, only partial refunds may be granted (for example, if the item is not in its original condition or is damaged due to reasons not caused by NFLDecor).
Non-Refundable Items: Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
3. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at support@nfldecor.com. We will arrange for the return of the original item and the shipment of the replacement. Exchanges are subject to product availability.
4. Damaged or Defective Products
If you receive an item that is damaged or defective, please notify us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including any shipping costs.
5. Shipping for Returns
Free Return Shipping: We offer free return shipping for all orders within the USA. A return shipping label will be provided once your return is approved.
International Returns: If you are returning an item from outside the USA, you will be responsible for paying for your own shipping costs. Shipping costs for international returns are non-refundable.
6. Contact Us
If you have any questions about our refund or return policy, feel free to contact us at:
NFLDecor
Email: support@nfldecor.com
Phone: (485) 968-8857
Address: 16914 Highland Ave, Jamaica NY 11432, United States